Returns & Refund Policy

This policy applies to all services, products, subscriptions, and digital offerings provided by Jenexa Prime, including our marketplace (The Shop), service bureau operations, digital products, academy services, and subscription-based platforms.

1. Physical Goods (The Shop)

Jenexa Prime operates as a multi-vendor marketplace and commission hub. Many products are fulfilled directly by third-party vendors or logistics partners.

Returns, exchanges, and refunds for physical goods are subject to the individual vendor’s return policy. However, Jenexa Prime may assist with communication or dispute resolution between customers and vendors, as needed.

Customers must inspect all deliveries upon receipt and report issues (damage, defects, missing items, or incorrect goods) within 24 hours of delivery.

Refunds or replacements may be denied where:

• Items have been used, altered, or damaged after delivery

• Reports are made outside the stated reporting period

• The product matches its description at the point of purchase

• Issues arise from customer handling, negligence, or misuse

2. Services (Service Bureau)

Jenexa Prime provides personal and business support services, including errands, logistics, sourcing, documentation, and administrative assistance.

Cancellations must be made at least 24 hours before the scheduled service time. Once a service has commenced or been completed, payments are generally non-refundable.

However, Jenexa Prime offers a Service Satisfaction Guarantee: where a service does not meet the agreed scope due to our verified error, we may, at our discretion, correct or redo the service at no additional cost.

Refunds do not apply to:

• Delays caused by clients, third parties, or external conditions (traffic, weather, etc.)

• Changes in client instructions after work has started

• Dissatisfaction based on subjective expectations outside the agreed scope

• Completed or partially completed services already delivered

3. Digital Products, Courses & Academy Services

This includes all downloadable materials, online courses, training programs, consultations, and educational enrollments.

Due to the nature of digital access, all purchases are non-refundable once access has been granted, including login credentials, downloadable content, or participation rights.

Customers are responsible for reviewing all descriptions, requirements, and specifications before purchase.

4. Subscription & Membership Services (Including Opportunity Hub)

This applies to all recurring or subscription-based services, including membership hubs, opportunity platforms, premium access groups, and curated listing services.

All subscription fees are non-refundable once access is granted for any billing period. This is because members gain immediate access to curated, time-sensitive, and continuously updated resources.

Cancellation of a subscription will stop future billing cycles but will not trigger refunds for the current or past subscription period.

5. Third-Party & Commission-Based Services

Jenexa Prime may act as a facilitator, commission hub, or intermediary between clients and independent service providers, vendors, or partners.

While we strive to work only with vetted providers, Jenexa Prime is not liable for:

• Actions, delays, or failures of third-party providers

• Losses arising from external service execution

• Disputes between clients and independent vendors beyond our mediation role

We may assist in resolution efforts where appropriate but do not guarantee outcomes controlled by third parties.

6. General Refund Conditions & Protection Clause

Jenexa Prime reserves the right to deny refund requests where there is evidence of:

• Fraudulent activity or abuse of policy

• Misuse of services or platform systems

• False claims or misrepresentation

• Violation of agreed terms and service conditions

We also reserve the right to modify or update this policy as our services evolve.

Agreement

By engaging with Jenexa Prime, whether through purchase, subscription, booking, or platform access, you confirm that you have read, understood, and agreed to this Returns & Refunds Policy in full.